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Frequently asked questions

1. I have registered with the FPS and have allowed 28 days for my registration to become fully effective. Why am I still receiving unsolicited sales and marketing faxes?

2. Why do I have to wait up to 28 days for the service to become fully effective?

3. I wish to register my personal/home fax number(s) onto the FPS. Is this possible?

4. Recently I have been receiving fax tones on my telephone; will registering with FPS reduce these?

5. Can registering with FPS stop the receipt of unsolicited sales and marketing telephone calls?

6. I submitted a complaint to FPS regarding an unsolicited fax I received despite being registered with FPS for more than 28 days. What action have you taken?

7. What happens if my fax number and address details change?

8. How can I check to see if I am registered with FPS?

9. Will FPS stop unsolicited sales and marketing faxes from overseas?

10. Is it possible to register more than one fax number?

11. How do I de-register my fax number from the FPS?


1. I have registered with the FPS and have allowed 28 days for my registration to become fully effective. Why am I still receiving unsolicited sales and marketing faxes?

Registration with the FPS reduces unsolicited sales and marketing faxes. If after 28 days you are still receiving unsolicited sales and marketing faxes on the fax number you have registered with the FPS, you can take advantage of our free complaint handling service. Please click on the 'complaint' option on the left hand side menu for further details.

2. Why do I have to wait up to 28 days for the service to become fully effective?

It is a legal requirement for fax marketers not to fax a FPS subscribed fax number after it has been registered for 28 days. Fax marketers are also under a legal obligation not to send unsolicited sales and marketing faxes to individuals without their prior consent. Upon registering with the FPS you should notice a gradual reduction of unsolicited sales and marketing faxes after a few days. However please allow 28 days for the service to become fully effective. For further details please see the Information Commissioner's Office guidance notes available from Privacy and Electronic Communications (EC Directive) Regulations 2003

3. I wish to register my personal/home fax number(s) onto the FPS. Is this possible?

Yes. Under UK legislation it is unlawful to send an individual an unsolicited sales and marketing fax without prior permission. Although the FPS is primarily aimed at businesses, individuals may also register their fax numbers if they wish for added protection.

4. Recently I have been receiving fax tones on my telephone; will registering with FPS reduce these?

Fax tones down the telephone line are a result of a fax machine trying to send a fax to a telephone. Registering your telephone number with the FPS may help reduce these fax tones. If after 28 days the problem still persists, we recommend you make a complaint to FPS by clicking the link on the left hand side of this page.

5. Can registering with FPS stop the receipt of unsolicited sales and marketing telephone calls?

No, however there is a service called the Telephone Preference Service, which will reduce unsolicited sales and marketing telephone calls. There is also the Corporate Telephone Preference Service for companies and other organisations. Please visit the TPS section of the website by using the left hand menu, for further details.

6. I submitted a complaint to FPS regarding an unsolicited fax I received despite being registered with FPS for more than 28 days. What action have you taken?

All complaints received will be acknowledged and processed by our complaint's team. We will write to the organisation involved requesting an explanation of why it has sent an unsolicited fax to a FPS registered number and ask them to remove the number from their fax lists. As the FPS have no enforcement powers, we will pass all the complaints received over to the Information Commissioner's Office (ICO), who are the UK independent supervisory authority reporting directly to the UK Parliament and responsible for enforcing the relevant regulations. It is the ICO's responsibility to look at non-compliant organisations and take appropriate action. If you wish to follow up on a complaint you have made, please contact the ICO directly. Their details can be found under the useful links section of the website.

7. What happens if my fax number and address details change?

If you have a new fax number, you can register this number with the FPS on this website. If you have moved address but have kept the same number, please let us know by e-mailing us at fps@dma.org.uk giving the fax number you have registered and your new contact details. Please let us know about any changes so we can keep our records up to date.

8. How can I check to see if I am registered with FPS?

If you are unsure whether you are already registered with FPS, you can dial the FPS registration line on 0345 070 0702 and select option 2. Alternatively you can e-mail your details (including fax number) to fps@dma.org.uk and we will be able to confirm for you. If you try and register a previously subscribed fax number via the website, the site will inform you that the number is already registered.

9. Will FPS stop unsolicited sales and marketing faxes from overseas?

Companies based abroad who fax into the UK, must comply with UK regulations and screen their fax lists against FPS before sending an unsolicited fax to a UK fax number.

10. Is it possible to register more than one fax number?

Yes. If you visit the FPS website and click on the option to register, enter your first fax number, then select 'add another number', enter the second number and continue this process. Please only register 'live' fax numbers.

11. How do I de-register my fax number from the FPS?

If you have registered a fax number onto the FPS and now wish for it to be removed from the file, please e-mail your details to fps@dma.org.uk