FPS - Fax Preference Service
Fax Preference Service
The free opt out service enabling you to record your preference on the official register and not receive unsolicited sales or marketing faxes.

Frequently Asked Questions

Does registering with FPS stop the receipt of unsolicited sales and marketing telephone calls?

No, however there is a service called the Telephone Preference Service, which will reduce unsolicited sales and marketing telephone calls.

What happens if my fax number and address details change?

It’s important that you notify the FPS so that cancellation of the old fax number and registration of the new one is arranged, to ensure you continue to benefit from the service.

Please also notify us if you change address.

Will FPS stop unsolicited sales and marketing faxes from overseas?

Companies based abroad who fax into the UK, must comply with UK regulations and screen their fax lists against FPS before sending an unsolicited fax to a UK fax number.

Is it possible to register more than one fax number?

Yes, once you click on the option to register, enter your first fax number, then select 'add another number', enter the second number and continue this process. Please only register 'live' fax numbers.

How do I remove my fax number from the FPS?

If you’ve registered a fax number onto the FPS and would like it removed from the file please email your details to fps@dma.org.uk.

  • How does TPS Work?

  • What does it mean to register?

    • The Telephone Preference Service (TPS) is a free service.
    • It is the official central register on which you can record your preference not to receive unsolicited sales or marketing calls to your landline or mobile.
    • It is a legal requirement that all organisations do not make calls to numbers registered on the TPS unless they have your consent to do so.

  • How to join?

    • Reduce those unwanted sales and marketing calls. It's a free service and only takes a minute to register.
    • Register your landline or mobile numbers online.

    Click Here to Register

  • Suppression against TPS

    • TPS registration will reduce the number of live unsolicited sales and marketing calls you receive e.g. an organisation calling to sell its products or services using a live agent, not an automated call.
    • Organisations are required by law to screen their data against the TPS register every 28 days, but many do it more often.
    • Organisations will still be able to call you if you have given them permission to do so, or for non-sales or marketing issues, such as market research or service calls.
    • First Week
    • Second Week
    • Third Week
    • Fourth Week

  • How companies use TPS?

    • Numbers registered with TPS are placed on the central register, and organisations that make unsolicited sales and marketing calls are obliged under law (Privacy and Electronic Communications (EC Directive) Regulations 2003) to screen their data against the TPS. They must not make any calls to any number registered with TPS.
    • Although the TPS register is updated daily, the legislation allows companies a maximum of 28 days to update their databases.

  • I'm on the TPS but still getting calls!

    • There are thousands of nuisance calls made every day. Some are made by mistake, but others by companies that ignore the law. They intentionally call people who are on the TPS register.
    • It’s important to tell us about the companies who call you without your consent or who ignore the TPS register.

  • I'm on the TPS but still getting calls!

    • We act on every complaint we receive. We will contact the company and ask them why they phoned you. We will remind them of their legal obligations, and ask them to add your number to their own ‘Do Not Call’ list so you don’t receive any further calls.
    • All complaint information is reported to The Information Commissioners Office (ICO), the body that takes enforcement action against organisations making nuisance calls.

  • Register for the Telephone Preference Service (TPS)

    The TPS provides a valuable free service to everyone who wants to reduce the amount of unsolicited sales and marketing calls they receive.

    Click Here to Register