FPS - Fax Preference Service
Fax Preference Service
The free opt out service enabling you to record your preference on the official register and not receive unsolicited sales or marketing faxes.

Helpful links

OFCOM

Address
 Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Telephone
 020 7981 3000
Fax
 020 7981 3333
Email
 contact@ofcom.org.uk
Website
 www.ofcom.org.uk

The Information Commissioner's Office

Telephone
 030 3123 1113
Live Chat
 https://ico.org.uk/global/contact-us/live-chat/
Website
 https://ico.org.uk/global/contact-us/

Phonepay Plus

Address
 Clove Building
4 Maguire Street
London
SE1 2NQ
Telephone
 0300 303 0020 (8:00am – 6:00pm, Monday to Friday)
Website
 www.phonepayplus.org.uk

Department for Business, Innovation and Skills (BIS)

Address
 1 Victoria Street
London
SW1H 0ET
Telephone
 020 7215 5000
Fax
 020 7215 0105
Website
 www.bis.gov.uk

The Direct Marketing Commission

Address
 Rapier House
40-46 Lamb's Conduit Street
London
WC1N 3LJ
Telephone
 020 7291 3350
Fax
 020 7323 4165
Website
 www.dmcommission.com
Email
 dm@dmcommission.com

  • How does TPS Work?

  • What does it mean to register?

    • The Telephone Preference Service (TPS) is a free service.
    • It is the official central register on which you can record your preference not to receive unsolicited sales or marketing calls to your landline or mobile.
    • It is a legal requirement that all organisations do not make calls to numbers registered on the TPS unless they have your consent to do so.

  • How to join?

    • Reduce those unwanted sales and marketing calls. It's a free service and only takes a minute to register.
    • Register your landline or mobile numbers online.

    Click Here to Register

  • Suppression against TPS

    • TPS registration will reduce the number of live unsolicited sales and marketing calls you receive e.g. an organisation calling to sell its products or services using a live agent, not an automated call.
    • Organisations are required by law to screen their data against the TPS register every 28 days, but many do it more often.
    • Organisations will still be able to call you if you have given them permission to do so, or for non-sales or marketing issues, such as market research or service calls.
    • First Week
    • Second Week
    • Third Week
    • Fourth Week

  • How companies use TPS?

    • Numbers registered with TPS are placed on the central register, and organisations that make unsolicited sales and marketing calls are obliged under law (Privacy and Electronic Communications (EC Directive) Regulations 2003) to screen their data against the TPS. They must not make any calls to any number registered with TPS.
    • Although the TPS register is updated daily, the legislation allows companies a maximum of 28 days to update their databases.

  • I'm on the TPS but still getting calls!

    • There are thousands of nuisance calls made every day. Some are made by mistake, but others by companies that ignore the law. They intentionally call people who are on the TPS register.
    • It’s important to tell us about the companies who call you without your consent or who ignore the TPS register.

  • I'm on the TPS but still getting calls!

    • We act on every complaint we receive. We will contact the company and ask them why they phoned you. We will remind them of their legal obligations, and ask them to add your number to their own ‘Do Not Call’ list so you don’t receive any further calls.
    • All complaint information is reported to The Information Commissioners Office (ICO), the body that takes enforcement action against organisations making nuisance calls.

  • Register for the Telephone Preference Service (TPS)

    The TPS provides a valuable free service to everyone who wants to reduce the amount of unsolicited sales and marketing calls they receive.

    Click Here to Register